Rental Policy

Terms & Conditions of renting with Albero Properties
We provide self-catering holiday accommodation in Helensburgh, Dumbarton & Balloch with easy access around Loch Lomond & the West of Scotland, less than an hour from Glasgow…
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Albero Properties…Rental Policy

These Terms and Conditions of Hire are a contract between Alberto Property Limited (Company No.SC566629) registered office: 44 Campbell Street, Helensburgh G84 8XZ (‘we’, ‘us’, ‘our’) and you the person making the booking and all adult members of your group who will be staying in any of our apartments (‘you’, ‘your’, ‘client’, ‘guest’). By making a booking or staying in one of our apartments you are to abide by these terms and conditions.

  1. Scope
    1. Your stay with us is not intended to confer exclusive possession on either the client or guest nor to create the relationship of landlord and tenant between Albero Properties Ltd. and either the client or any guest. This is a short-term letting and you will not be entitled to any rights under any statutory provision including, without prejudice to the generality of the foregoing, the Rent Act 1977, any assured tenancy or assured shorthold tenancy under the Housing Act 1988, or any tenancy arising under or in terms of or regulated by, the Housing (Scotland) Act 1988, Housing (Scotland) 2016, including in each case any amendment or re-enactment of any such statute for the time being in force
    2. Our rates are subject to change without notice unless otherwise agreed by us in writing
  2. Agreement of Occupation
    1. We permit you to occupy the property for the agreed hire period only and subject to these terms and Conditions of Hire, such occupation being by you personally and only such guests named in the booking, and to use the Inclusive Services. The actions and omissions of any visitors to the apartment are your responsibility. See also your obligations under Condition 10 below
    2. You must be 18 years or over when you book your accommodation
    3. We reserve the right to refuse to accept any booking for whatever reason. We accept your booking when we issue our Booking Confirmation Email
    4. You may arrive at your accommodation after 4pm (except if it is stated differently) on the start day of your booking and, unless otherwise agreed, you must leave by 10am on the last day. If you fail to arrive by midnight on the day of the start date and do not advise us of a late arrival, we may treat the booking as being cancelled by you
    5. If you want to increase your length of stay, we will endeavour to accommodate you subject to availability of the apartment. However, this may not always be possible
    6. If the number of people permitted to occupy an apartment is exceeded, we reserve the right to require the excess occupants to vacate the property
  3. Paying for your Accommodation
    1. The following terms apply to payment:
      1. To secure your booking, payment in full must be received by us in cleared funds at least 7 days before your arrival date. For last-minute bookings, payment must be received in full prior to arrival
      2. Should payment of the full amount not reach us at least 7 days before your arrival date, we reserve the r right to cancel any bookings made and any deposit paid will be forfeited
      3. We expect the apartment to be left in a reasonable state on departure. If at our discretion, additional cleaning is required on departure, the cost of this cleaning will be charged as an Additional Charge
      4. UK Legislation provides that smoking is not permitted in serviced apartments. Smokers must vote the building should they wish to smoke. The No Smoking Area includes common areas of the building which are shared with other residents
      5. Where there is evidence of guests smoking within the apartment, we reserve the right to charge for specialist cleaning, and for blocking days after your stay
      6. Anyone found using or under the influence of illegal drugs or substances classified under the Misuse of Drugs Act (1971) will be reported to the police and asked to leave the premises. Any evidence or suspicion of drug use on our premises will also be reported immediately to the police
      7. No daily housekeeping service is provided. If you are staying for more than a week, a supply of clean bed linen and towels will be provided. If you would like our housekeeper to clean the apartment during your stay, this can be arranged at an additional cost. Please contact us if you would like to arrange this. we do not permit towels or linens to be taken from the property
      8. Falsified Bookings – Any booking obtained under false pretence will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check-in
      9. Pets are not permitted in rental units. Anyone bringing an animal into the premises will be asked to leave and we reserve the right to charge £100 for specialist cleaning
  4. Loss & Damage: Security Deposit
    1. Please ensure that you inspect the Apartment on check-in. Unless we receive notification within three hours of check-in we will be entitled to assume that you have fully accepted that the condition of the Apartment is in good repair, condition and in a clean and tidy state and you will waive any right to claim otherwise
    2. Risk of damage to the Apartment and its contents will pass to you on check-in and remain with you until the Apartment is returned to us. You shall e liable for all loss or damage (except fair wear and tear) caused during the rental period, and for any reasonable loss of rental resulting from such loss or damage
    3. A security deposit to cover your obligations under this Agreement may be taken at or prior to check-in. This may be in the form of a payment or an authorisation to deduct payment from your debit or credit card used to make the Booking. Any security deposit paid will be returned to you in full (or any payment authorisation cancelled) upon the Apartment being returned to us in accordance with the Terms of this Agreement. Where you are liable for loss or damage under clause 4.2, we may withhold some or all of your deposit to cover the same and our administration fees associated with repairing or dealing with the loss or damage. These will be Additional Charges
  5. Additional Charges
    1. Additional Charges which may be payable include those items specified in the Booking and any specified in these Terms and Conditions. These will be invoiced and payment will be required in 7 working days via BACS
    2. If you fail to pay any Additional Charge within 7 days of the date of our invoice requiring payment of the same, you will incur an administration fee of £50 to cover the costs of sending you our debt collection letter, which will follow
  6. Changes to your Booking by Us
    1. In the unlikely event, we have to cancel or make a change to your accommodation we will use all reasonable efforts to contact you as soon as possible to explain what has happened and inform you of the cancellation or change. If possible, we will offer alternatives, but should these alternatives be unacceptable to you, the booking will be treated as cancelled and will refund any money you have paid to us within  14 days of any cancellation
    2. We shall not be liable for changes, cancellations or any other effect on your booking due to events beyond our reasonable control (force majeure), including (by way of example only and without limiting the generality of the foregoing) terrorist activity, industrial disputes, natural or manmade disasters, fire, and adverse weather conditions
  7. Cancellation/Alteration of your Booking by You
    1. We will use our reasonable endeavours to accommodate your requests for alterations of your Booking, subject to availability of accommodation
    2. If you wish to cancel the whole or any part of your Booking and you notify us in writing (see our Contact Details below) 14 days in advance of your date of arrival, no cancellation few we’ll be charged and your deposit will be refunded (unless stated differently at time of booking). It is your responsibility to ensure that we receive your notice of cancellation in time
    3. If cancelled within 14 days of your arrival date, or in the case of a no-show, the total price of the reservation will be charged
    4. No refunds will be made for non-arrivals
  8. Our liability for Death, Personal Injury, Loss of Property, Lack of Services, etc.
    1. We shall have no liability to you for the death or personal injury to you or any members of your party unless this results from an act or omission on our part
    2. Any guest using their own electrical appliances (hairdryers, curlers, tongs, shavers, personal computers, personal stereos, etc.) must use the appropriate adapter. Non-UK plugs used without the appropriate adapter/transformer as a serious fire risk. Please ensure that all heated appliances are switched off and stored safely before leaving the Apartment. Guests found to be in breach of this rule may be asked to leave with immediate effect
    3. You must take all necessary steps to safeguard your personal property and we accept no liability to you in respect of damage to, or loss of, such property unless caused by negligence on our part
    4. Cars and their contents are parked at their owners’ risk. Please ensure that cars are locked and possessions are left out of sight
    5. Property left in the Apartment will be kept for 1 week after departure or forwarded at the guests’ expense
    6. Save where there is a total failure to provide useful accommodation as reasonably expected under this agreement, we cannot be held responsible for any failure or interruption of services to the Apartment, for example, gas, water and electricity, or for any damage, disturbance or noise caused as a result of maintenance work being carried out in any part of the building
    7. We shall have no liability for any loss which was not foreseeable at the time we entered this Agreement or losses not caused by our breach of this Agreement, and, if you are entering this Agreement in the course of a business, we shall have no liability for any loss of profit, loss of, or damage to goodwill, increased costs, loss of anticipated savings, loss of business, or any special, indirect or consequential loss (whether arising through breach of contract) tort including (without limitation) negligence, or breach of statutory duty. In any case our total liability to you is limited to the total cost of your reservation
    8. All descriptions and photographs of the Agreement are for illustration only and we do not warrant that they are accurate or complete, although we do use all reasonable endeavours to ensure that they are
    9. We do not exclude liability for fraud, and your legal rights are not affected by any terms in this Agreement
  9. Keys
    1. Unless otherwise agreed, the owners will issue to the client or guest one set of keys to the property. If at any time the client or guest loses the keys, they must notify us as soon as possible and we will instruct a locksmith to change the lock/keys(s) and charge the client or guest
    2. If the guest locks him or herself out of the property and requires the owners’ assistance to re-enter the property, we reserve the right to charge an administration fee, as an Additional Charge
    3. We will retain keys to the property and will access the property to provide the services set out in this Agreement and any necessary maintenance and also to inspect the property and carry out repairs to the structure, roof, exterior, or any services, appliances, or equipment therein. We reserve the right to enter the property at any reasonable time during your stay for essential maintenance or if we suspect there has been any damage caused or in case of an emergency. We will make reasonable efforts to contact you before entering the property
    4. On check-out, keys must be left in the key box (or the same place the guest collected them from) and the accommodation must be left locked. Loss of keys will incur an Additional Charge
    5. You shall ensure that the Apartment is locked whenever you are not in it. You shall guard the keys against loss or theft at all times
  10. Wireless Broadband Internet & Hardware
    1. Wireless Broadband Internet is usually available at our Apartments, however, we will not be liable for loss of this service due to connection, environmental or human error and no support service is available. For this reason, the wireless broadband Internet is not a contractual provision. We do not assume any responsibility for any damage to your computer or the data contained in it, nor the security of any data transferred over the Internet. Guests are responsible for the protection of their computers and from loss of data, unauthorised access or viruses
  11. Maintenance Callouts
    1. Should a guest or client report that a service or an appliance is faulty and subsequent inspection confirms that the appliance was not faulty but was not being operated properly by the guest, and where usage instructions have been provided, we reserve the right to charge the guest for the maintenance callout as an Additional Charge
  12. Clients Obligations
    1. The Client will guarantee the following, all being conditions of the contract between us, breach of which would entitle us to cancel the remainder of the booking:
      1. Guests will not keep any animals, insects, birds or reptiles in the property
      2. Where guests with small children occupy the property, the guest undertakes to provide all suitable childproofing safety equipment
      3. Guests will not do or permit any act reasonably likely to make any insurance policy on the property void or voidable or increase the premium
      4. Guests will not do anything that may cause a nuisance or annoyance to the owners or to any other occupier or guest of adjoining properties or do anything at the property that is illegal or immoral. Noise disturbance after 11pm and before 7am can be reported to the local Council
      5. At the end of this agreement, the property is cleared of the guests’ effects and left in good repair and clean condition. The client will pay (as an Additional Charge) for the repair or replacement of such items of the fixtures, furniture, furnishings and other effects as shall be broken, lost, damaged, or destroyed save for reasonable wear and tear
      6. Guests will use the Property for private residential purposes only and not for any business use
      7. Guests will not make any alterations to the property or attempt to make any repairs
      8. Guests will allow us or our authorised representatives permission at all reasonable times to enter the Apartment to inspect its condition or carry out maintenance
      9. The Client will not assign, underlet, sub-license, charge or part with possessions of the whole or any part of the property, take in lodgers, or share occupation of the property with any person in any way
      10. Guest will not sell, loan, charge or otherwise dispose of or part with possession of any of the contents located at the property including without limitation the owners’ furniture and effects
      11. Guests will not hang on the outside of the property any flower pot or similar object or clothes or other articles
      12. Guests will not block or put noxious or damaging substances into the sinks, baths and lavatory cisterns or waste or soil pipes in the property or allow them to overflow, and will immediately report any such blockage, etc. to us (see 12.1.16)
      13. Guests will not leave the entrance door or windows to the property open but ensure that all door and window locks are properly engaged at all times. All windows must be closed when not in the Apartment or during bad weather
      14. Guests will take all reasonable precautions to present condensation by keeping the property adequately ventilated and heated. Extractor fans located in the bathrooms and en-suites must be switched on at all times to prevent damage to the Apartment
      15. Guests will not change any lock to the property or have any duplicate keys made
      16. Guests will notify us as soon as is practicably possible of (a) any plumbing, electrical or general problem or (b) any damage to the property or its contents, and shall desist from attempting to remedy such problem on their own
      17. Guests will notify us of any damage to the property or its contents as soon as is practicably possible
      18. Guests are responsible for the care and insurance of their own personal property
      19. Guests will use all equipment provided at the Property strictly in accordance with its operating instructions and not for any purpose other than it’s intended use
      20. Guests will not leave or store any valuable personal possessions anywhere in the property where they can be easily viewed by third parties
      21. Guests will not play ball games inside or within the grounds of the Property
      22. The number of people occupying the Property does not at any time exceed the maximum number of permitted occupants as set out in your booking of the relevant Property
      23. Guests will use any cleaning products, liquids, tablets, etc. strictly in accordance with their usage instructions and ensure that such products are kept out of reach of children. We accept no liability for misuse of products supplied
      24. Guests will not install any portable cooking appliances, camping stoves, or similar items in the Apartment
    2. You indemnify us and will keep us indemnified on demand for all claims, liabilities, losses, costs and expenses (including legal fees) incurred or suffered by us (except any incurred as a result of a fault) in connection with this personal injury or death caused by our act or omission
  13. Termination of this Agreement
    1. This Agreement may be ended by us with immediate effect if:
      1. The accommodation fee is not paid on the payment day, or if you are in breach of any of the terms or conditions set out in this document; or
      2. The Client becomes bankrupt, has an administration order made against him or her or has a judgement enforced or entered against him or her
    2. We may also terminate this agreement at any time and for any reason on giving the client reasonable written notice
    3. The Client will, at the end of the accommodation period, return to us all keys to the property and give us vacant possession of the property
  14. Health & Safety
    1. Guests should keep the Apartment free of hazardous objects and substances at all times and not leave it in a condition that would make it unsafe for our housekeepers, staff, visitors or Guests themselves to use
  15. Data Protection
    1. We are required to gather certain personal data about Clients and Guests for the purposes of satisfying operational and legal obligations. this personal data will be subject to the appropriate legal safeguards as specified in the Data Protection Act 1998. We fully endorse and adhere to the eight principles of the Data Protection Act. These principles specify the legal conditions that must be satisfied in relation to obtaining, handling, processing, transportation, and storage of personal data. The principles require (amongst other things) that the personal data shall be obtained for a specified and lawful purpose and shall not be processed in any manner incompatible with that purpose. The purpose for which we hold your personal data is to carry out this Agreement, and we do not pass information on to third parties save for this purpose. We may use Cookies on our website to for the purpose of monitoring website usage, and we will ask for your consent but do ask that you inform us if you do not consent to the use of these Cookies
  16. Complaints
    1. All complaints should be notified as soon as possible to us (Contact Details below) and we will do our best to resolve them in a timely manner
    2. If you are still not satisfied then within 14 days of the end of your stay, you should put your comments in writing to our address below, and we will use all our reasonable efforts to resolve the matter as quickly as possible
  17. Law
    1. This Agreement between us and all matters arising therefrom are subject to the Law of Scotland and, in the event of a dispute, you will be subject to the exclusive jurisdiction of the courts of Scotland
  18. Severance
    1. If any provision (or part-provision) in these terms and conditions is or becomes invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If not possible, it shall be struck out. The rest of the Agreement shall remain enforceable
  19. Interpretation
    1. In this Agreement the following words and phrases shall have the following meanings unless the context otherwise requires: ‘Additional Charge’ means a charge or fee that is additional to the rental and includes those specified as an ‘Additional Charge’ in these terms and Conditions or in the booking, and also any other reasonable charge or fee incurred by you under these Terms and Conditions. ‘Us’ or ‘We’ refers to Albero Properties Limited offering serviced Apartments. ‘Client’ is the person who arranges the accommodation – they should also be the guest. ‘Guest’ is any adult authorised by us to reside at the property – they could also be the ‘Client’. ‘Apartment‘ or ‘Property’ is an accommodation managed by Albero Properties Limited. ‘Booking’ means an offer from you to us to hire one of our Apartments on the terms of this Agreement following your provision of sufficient information to enable us to complete our telephone or Website provisional booking process. ‘Furniture and Appliances’ means furniture and appliances usually found within the Apartment and any other items which we agree to provide. ‘Inclusive Services’ means housekeeping service once per week, linen and towel change once per week, use of electricity, gas, water, sewerage, council tax, TV licence. The term ‘Serviced Apartment’ means the following: A fully furnished and equipped apartment, accessed by corridors, stairwells and any common part of the building, inclusive of gas, electricity, water, drainage and sewerage, council tax, TV licence, a once per week cleaning and linen service.

Albero Properties Limited
44 Campbell Street, Helensburgh G84 8XZ
Tel: 07928 706514 / 07713 684226
E: info@alberoproperties.co.uk